Frequently Asked Questions

Can the public buy from Sinofloral?

No.Sinofloral is a business-to-business(“B2B”) company for trade customers only.We recommend that the public/individual seek the advice of a qualified retail florist in your local area.

How could I trust Sinofloral?

You may fly to us or have any third party do some reseach on Sinofloral.
Anyway,we are NOT kind of YIWU shell company.

How do I create a Sinofloral web account?

Sorry,until now we are NOT able to offer online shopping,please contact us with your specific request.

Can I get samples for testing before order?

It is strongly recommended you check samples before order,and we assure that
order will be the same as sample.

I am looking to buy a lot of a certain item.Will you send me a free sample?

Please fill in the form step by step at the contact page to get a free sample.

What is your minimum order quantity(MOQ)for the items?

Please contact our sales team with the model numbers.

I am looking for something that you don’t have.Will you accept customized design?

Yes.Please contact our sales team for your samples’ delivery.And your made to order designs & orders are fully confidential.

What payment methods do you do?

We accept sample cost pay through Paypal,Alipay,Western Union,MoneyGram;
For orders,T/T and L/C only.

How much prepayment should I do when place an order?

For our designs,30%;50% for customized;The balance against the copy of Bill of Lading.

How can I get an order confirmation?

Shortly after your order is placed we will send you a confirmation email with Proforma Invoice detailing the exact order to be received.

All items listed at sinofloral.com in stock?

No.We do NOT stock any items.

How long will my order takes?

As you know,our products are all handmade,so commonly it takes 20-45 days for processing according to the designs and purchase volume.Please consider it before you order.

Can I pay you a visit?

Sure.Our team and showroom always welcome your coming.

May we use your photos on our website or in our catalog?

The photos on our site are copyrighted.However,we are happy to provide our customers with images for the items they will resell.Please send image requests to: contact@sinofloral.com

How can I check your latest designs or any updates?

Please join our mailing list to get our latest creation.